Refund and Returns Policy

Date: 30/07/2024

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Introduction

At Maria Landell Coffee, we are committed to providing high-quality coffee products and excellent customer service. This Refund and Returns Policy outlines our procedures for returns, exchanges, and refunds to ensure your satisfaction.

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Returns and Exchanges

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Eligibility

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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Timeframe

You have 30 days from the date of purchase to request a return or exchange.

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Process

Contact Us: Email us at [insert email address] with your order number and reason for the return or exchange.

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Approval: Once your return or exchange is approved, we will provide you with instructions on how to return your item.
Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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Refunds

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Eligibility

Refunds are granted for defective or damaged products. If you receive a defective or damaged item, please contact us within 30 days of purchase.

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Process

Contact Us: Email us at hola@marialandell.com.au with your order number, a description of the issue, and photos of the defective or damaged item.
Approval: Once your refund request is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 10 business days.

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Non-Refundable Items

Items purchased on sale

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Shipping

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Delivery

We deliver Australia-wide from Perth, Western Australia. Free delivery is offered on orders over $85 across Australia.

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Shipping Times

Standard Delivery: 5-7 business days
Express Delivery: 2-4 business days

Please note that delivery times may vary depending on your location and any external factors affecting delivery services.

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Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hola@marialandell.com.au.

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Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Thank you for shopping with Maria Landell Coffee. We appreciate your business and strive to ensure your satisfaction with every purchase.